The State of Service Design in Finland Report

This report looks at how far service design has come from the early adopters back in the early/mid-2000s to the widespread use of service design today in 2023. Who are Finland's service designers? Where are they working? How is service design maturing in organisations? How service design education is developing in Finland?...and more.

Covering:

Service Design in Finland: An Introduction
Working in Service Design
Service Design in the Field
Service Design Education
Expanding the Influence of Service Design
Reflections on the Future of Service Design
8 Questions for the Future of Service Design
Future Possibilities for SDN Finland